The Ministry of Justice is sued Uber for the allegations of service that belongs to the disabled customers

Uber has been being prosecuted for the second time four years ago by the Ministry of Justice about complaints about the treatment of the RIDESHARING service for disabilities.

According to the lawsuit, it was a copy of it Posted online by TechcrunchIt is claimed that the company “routinely rejects the service of individuals with disabilities, including individuals who travel with service animals or who use storage wheelchairs.”

The lawsuit also accuses Uber of imposing additional cleaning fees related to service animals and canceling fees on the disabled cyclists who have been rejected from the service.

The lawsuit says: “Opest drivers are insulting people with disabilities or asking inappropriate questions,” the lawsuit says.

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In a statement submitted to CNET, Uber said: “The contestants who use the dogs or other auxiliary devices deserve a safe, respectful and welcom policy To deny confirmed service, we are mainly disagreed with the allegations of the Ministry of Justice. “

The company referred to the American service animal policy, Who is required to approve it, and says it requires “decisive measures, including canceling the stimulation of permanent account” when this policy violates.

“We continue to invest in technology, training and allocated reports channels – such as the animal denial of 24/7 – to ensure that the contestants can alert us quickly so that we can investigate and address issues,” the statement said. “We are still deeply committed to expanding access and improving the experience of disabled cyclists.”

The company also Refer to a page The place that travelers can file a complaint.

In 2021, Uber was Prosecute by the Ministry of Justice To charge the waiting time fee for disabled customers who need more time to reach their ride. Which – which The lawsuit was settled in 2022.

Although a company like Uber may have a lot of money to settle a case like this, the goal of the Ministry of Justice is to create awareness of the violations of the ADA law (ADA).

Sherra Wakchlag, General Adviser to Discrimination, Antiology in Discrimination, Public Prosecutor in Discrimination, Public Prosecutor in Discrimination, Public Prosecutor in Discrimination, Public Prosecutor in Discrimination, Public Prosecutor in Discrimination, Public Prosecutor in Discrimination, Public Prosecutor in discrimination on discrimination, Public Prosecutor in Discrimination, Public Prosecutor in Discrimination on Discrimination, Public Prosecutor in Disability Disability, “ADA enforcement by the Ministry of Justice The private parties on the ground by the Ministry of Justice and Special Parties are very important regarding the specific issues, but also as a message that discrimination in the field of disability prohibits it by federal law and will not be tolerated with it. US bowIt is a non -profit institution that calls for persons with mental and developmental disabilities.

She said: “The Ada application in such cases is crucial to ensure that the law promise to create a more easy and comprehensive world for persons with disabilities is achieved.”

In addition to the web pages and application options that Uber to report outlets of bad customer service or discrimination, Wakschlag said that customers can also report discrimination directly to the Ministry of Justice via their website or work with organizations such as ARC that can file complaints.

“The media can also play an important role in taking these stories from the courtroom in a way that the public public understands what if this affects people in the real world,” she says.

Separately, Uber also faces a lawsuit from the Federal Trade Committee since earlier this year, when the agency accused the company of deceptive pricing practices Concerning the subscription service in Uber One.