The fitness follower faces unhappy clients on the promotion policy

WhOop has declined somewhat, from controversial upgrade plans for Thooop 5.0 Litness Tracker.

When the company is first WhOop 5.0 announced This week, it was said that the members who want the new device be either to extend their subscriptions by 12 months or pay one -time upgrade fee of $ 49 ($ 79 for the model with EKG sensors).

This looked inconsistent with the proposal of the total value of the WHOP, where he received a fee High subscription prices (It ranges from 199 to 359 dollars a year) while allowing customers to upgrade their devices for free. More specifically, it appears to be It contradicts a statement on the company’s website Users have been promised from free devices if they were members for at least six months.

After customers started complaining, the company responded Reditt publication Both declare a more expansionist upgrade policy and demanding the clarification of its general approach.

Now, anyone with more than 12 months remains a qualified subscription to obtain a free upgrade to WhOop 5.0 (or recover the amount if they already pay the fees). Customers under the age of 12 months can extend their subscription to obtaining the upgrade without any additional cost.

While the company said that it is making these changes because it “heard your notes”, I also suggested that its clear trick was linked to its move from a model that focuses on monthly or six months subscription plans to one as it only provides subscriptions of 12 and 24 months.

The company said: “We also want to admit that an article previously in the blog mentioned incorrectly that anyone was a member for only 6 months will get a free upgrade,” the company said. “This was never our policy and should never be published.”

There was a mixed response to these changes to Subredit Subred, with one supervisor Describe As a “victory for society”. Other stickers were more skeptical, with one writing“You do not publish a policy by chance and communicate for years. Removing it after the reverse reaction does not erase the truth (that) that it is real.”

There were also a number of complaints from users who said they had 11 months on their subscriptions, so they missed the free upgrade pieces.