The company blamed for the recent hack says it was not hacked

Customer Service Support Company issued 5CA A statement contradictory Disagreement claims It was Hack victim last month. On October 3, the dispute It has been detected The data breach that the company says involved a “small number” of government IDs such as driver’s licenses and passports, which some users provided to verify their age. A few days later, the company updated Her statement To name 5CA as the target of the hack, which Discord contracts as part of its customer service efforts. It also revealed that the “small number” of government ID cards include about 70,000 users.

The company’s statement read in part: “We are aware of media reports citing 5CA as the cause of a data breach involving one of our customers. Contrary to these reports, we can confirm that no 5CA systems were involved, nor did 5CA handle any government-issued IDs for this customer. All of our platforms and systems remain secure, and customer data continues to be protected under strict data protection controls.” And safety.” The company goes on to explicitly state that “the incident occurred outside of our systems and that 5CA was not compromised.”

5CA says a preliminary investigation showed the incident may have been the result of “human error,” though it does not provide details on exactly what that means. In a recent interview with BleepingComputerThe hackers who claimed responsibility for the hack said they had access to Zendesk’s Discord account for 58 hours on September 20. The group claims they gained access through compromised login credentials belonging to a support agent working for an external company. Discord has not yet responded to the company’s claims.

Updated 2:58 PM ET: Added more context about the violation.