Sutherland unveils Insurance AI Center to enhance operational scalability

Sutherland Insurance has launched the AI ​​Hub, an ecosystem designed to overcome ROI and compliance challenges when implementing AI in the insurance sector.

This platform differs from general AI solutions in that it is specifically trained in insurance workflows and adheres to regulatory requirements.

The center houses AI agents for various insurance verticals such as life, annuities, property and casualty (P&C), group benefits and specialty lines.

It aims to help insurers overcome the common hurdle of stagnant proof of concept, and enable them to scale AI applications.

The Insurance AI Hub is designed as an ecosystem, with infrastructure and models selected to serve insurance use cases.

The center has already shown positive results, with AI for claims and enrollment reducing processing times and dropouts while improving claimant satisfaction.

Voice AI has enhanced customer interactions and net promoter scores.

Connected Underwring and Cognilink Document Intelligence have also demonstrated efficiency gains and cost reductions in their respective areas.

The Center for Insurance AI’s modular architecture allows insurers to adopt AI at their own pace while maintaining control over bias and regulatory compliance, including SOC 2, HIPAA, and NAIC standards.

“The Insurance AI Center was built with insurance DNA from day one,” said Banwari Agarwal, CEO of Sutherland Insurance, Banking & Finance. “It provides scalable agent automation that understands industry complexities, integrates with fragmented IT environments, and delivers measurable results – not just demos.”

In April this year, FINEOS, an Irish insurance technology company, Partnership with Sutherland To simplify absence and leave management for carriers leveraging employees in the US using an AI-powered solution.

“Sutherland Unveils Insurance AI Hub to Boost Operational Scalability” was originally created and published by International Life Insurancewhich is a trademark of GlobalData.

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