Sonos CEO: “We are all truly terrified” about updating the failed application

I think it is really difficult to be in any environment you let down from your customers when you are the customer axis. If anything, Sonos focuses on customers. It is difficult to double when you work and do not understand the relative priority for your contribution. We really reset this thing on this thing like the previous thing, and people understand how their work suits the success of Sonos today, and the cultural tone is really reseting.

In the year since the publication of this application, there have been all these updates and changes. While you were there, did this entire experience taught you anything else about users?

I think part of what comes out of the bed every morning to do this hard task is that Sonos has a truly special place in our customers ’life. I only mean that we are the soundtrack of barbecue parties and dinner parties. But it is not exaggerated to say that we are literally there for birth and death. I mean, let’s be honest, for pregnancy.

Ha!

I mean, you cannot say it about Microsoft Excel.

Well, this depends on the terrible extent you are, I think.

Yes, I assume that. It is really a great honor to work on something that is distorted to the emotional tissue of people’s lives, but as a result when we fail, it has an emotional effect.

I was talking to a customer on social media a few weeks ago. He was suffering from problems with his regime, and was the day of celebration of the fiftieth anniversary of his parents’ marriage. All I want is party music. As you may be tolerant of hiccups in your instagram scrolling one day, it has a different emotional wall when you cannot get music for a kind of celebration once in a lifetime.

If anything, the experience of interacting with our customers over the past hundred days is just a reminder of what we do only go beyond programs. It is an emotional soundtrack for people’s lives. He just needs to work every time.

I am curious about the division of programs. Sonos is mainly the device product. How does Mojo help a company that lives or dies on devices?

I mean, it is a pleasure to work with our audio team, the industrial design team and the teams on a large scale. They are the best in the world in these things, and it is an essential part of Sonos’s clear identity. But Sonos is also a platform. There are dimensions of important schedule programs for all our products-power management for positions, abolition of headphones, and three-dimensional venture locations.

If I will criticize those years, we may not upset the right level of investing in the Sonos platform program. In some way, the attempt to restore a portable engineer was supposed to be a treatment for that. But as we described, we made some mistakes along the way. Thus, part of the reason I can talk about some confidence about the progress we have made is that we have a really strong quantitative understanding of how the software platform is performing today for the previous generation program. Through dozens of scales, the platform performs better than the program that replaced it.