Social Security Administration Commissioner Frank Pesiniano offers an update on the agency’s work on “Claman count”.
On Wednesday, the Social Security Administration (SSA) was highlighted on Wednesday the improvements throughout the agency, as it described a significant increase in scheduled dates, the largest employee morale and the calls for calling calls faster.
“I was in the field office in Statin Island “The Claman Countdown” said on Wednesday to Fox Business. We are scheduled for visits. “
The appearance is the first public statements by Bisignano since its launch in Monday’s message due to the criticism of Senator’s “mismanagement”. Elizabeth WarrenD-mass. , Against the agency’s changes to customer service practices.
Frank Pesiniano, US President Donald Trump’s candidate to be delegated to the Social Security Administration, arrives at his testimony in the Senate Finance Committee confirming at the Dirixen Office building in the Senate on March 25, 2025, in Washto (Kevin Lietsch / Getty Images / Getty Images)
On Wednesday, Bisignano defended his mandate and described the accusations as “inaccurate”.
quote SSA improvementsNoting that 40 % of the field offices visits have been determined in advance – just from scratch only 18 months ago. He also said that the average time for the agency’s phone call was 7.6 minutes in July The average last year of 27.6 minutes under the former commissioner.
“We respond to 33 % of phone calls. Our callers are waiting less than 60 % of the time more than they did, and therefore, this makes a better working power,” said Pesiniano. “Someone is sure he loves to answer a phone call in four minutes, not four days.”
Senator Elizabeth Warren, Democrat from Massachusetts, during the hearing of the Senate Banking and Housing Committee in Washington, DC, in the United States, on Thursday, March 7, 2024. (Al Drao / Bloomberg via Getty Images / Getty Images)
The SSA Commissioner also said the agency’s fraud tools – including Artificial intelligence -based fraud detector, Which faced a violent reaction due to the discovery of only two cases out of 111000 – “very strong” and “continues to improve.”
“August 14 is the ninetieth anniversary of social security,” said Pesiniano. “and His president I was very clear, and I work under this state, because we will protect and save it. And yes, part of working on fraud, waste, abuse and efficiency protects and preserves them. “
Signs outside the headquarters of the US Social Security Administration in Woodlaon, Maryland, United States, on Wednesday, February 19, 2025. (Stephanie Reynolds / Bloomberg via Getti Emose / Tire)
In the Monday’s message that Fox Business reviewed exclusively before its release, Bisignano responded to Warren’s criticism and defended management changes. He wrote that SSA “suffers from the transformation of customer service after four years of long waiting times and registration of accumulation under Biden’s management.”
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Warren and Joe Biden’s offices immediately did not respond to the Fox Business request for comment.
Eric Rafeel in Fox Business contributed to this report.
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