Social Security Commissioner returns to the requests for poor management of Warren

On Monday, the Trump Administration Commissioner at the Trump Administration returned to the “mismanagement” of Senator. Elizabeth WarrenD-mass. , Against the agency’s changes to customer service practices.

Frank Pesiniano, Commissioner Social Security Administration (SSA), she responded to Warren’s criticism in a message that Fox Business reviewed exclusively before its release. He defended management changes and wrote that SSA “suffers from the transformation of customer service four years after long waiting times and a accumulation under Biden management.”

“While I welcome your last interest in SSA customer service and countless correspondence that my ambassador sent and I have since the inauguration of President Trump on January 20, 2025, I was shocked by a lack of similar to you to express its concern about the deterioration of customer service during the previous administration,” Besigano wrote to Warren.

The Commissioner said that Warren did not write to his predecessors during the Biden era to address the deteriorating waiting times, which Pisigeniano said had reached the highest level ever in 42 minutes in November 2023, or the concerns raised by SSA employees in satisfaction polls.

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“With a new management in the office and the comprehensive improvement in performance data due to strong driving, global management, and a new approach, which enhances technology, you now announce that there is a customer service crisis in SSA. You are more skepticism in the long -term methodology behind the performance data, which is prepared by SSA functional functional functional to access Congress through departments.”

Bisignano’s message included Data He explains that the average speed of answer to the number 800 of SSA has improved from 27.6 minutes in the fiscal year 2024, to 20 minutes on October 5, 2024, until May 7, 2025, the period. He improved to 10.4 minutes from May 8 to July 25, and was faster in about 4.6 minutes in the period 21-25 July, according to his message.

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It also included data for the SSA field offices that showed the waiting times ranging between 28.3 and 30.9 minutes in the fiscal year 2024, but it decreased to 26.3 minutes in the first quarter of the fiscal year 2025. This trend continued in the second quarter, and decreased to 21.4 minutes from January to March and was reduced to 20.9 minutes in the third quarter of April to June.

Bisignano’s message also indicated that you accumulate Initial disability claims It was reduced to about 936,000 suspended cases-a decrease of 26 % of the highest level ever at 1,269,713 in June 2024.

“Through all our services indicators, the evidence is clear: the best management is to improve customer experience on phones, in field offices, and online. Nothing in data supports the irresponsible allegations of mismanagement and the customer service crisis in SSA,” he wrote.

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The commissioner added that his employees are available to analyze the actual cases in which the agency was called Customer service He shortened her, invited her to work with SSA to address potential issues in the cases she raised.

Bisignano Warren invited to meet him on a visit to SSA The field office in Massachusetts On August 22 and wrote, “I realized the shift in the customer service that occurs in SSA, it could not have been imagined for many years. I want you to see the progress we made directly, as well as the hard work performed by our overarch public employees.”

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