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Salesforce The company announced on Monday the “providing a new approach to the general day that exceeds assistants for general purposes towards” the colleagues of the digital team “who work directly in the Slack talks.
The new product, called Agentforce in Slack, allows companies to build and publish multiple artificial intelligence agents of the task who can search through conversations at the workplace, access company data, and perform procedures inside the correspondence platform where many employees spend their work day already.
“Like how to cooperate with specialized skills and knowledge of problems to solve problems, our customers need our customers.
The launch is a major shift in the Foundation’s AI’s strategy. While most companies started their trips from artificial intelligence with broad “everything” aides, many organizations have found that these generalists are struggling with complex or specialized tasks. The Salesforce movement indicates an emerging consensus that the artificial intelligence that has been built for this purpose may provide more reliable results than Jack’s approaches everything.
“Traditional artificial intelligence aides are limited to conversations – such as Chatbots customer service that you may find online,” explained by John Kossira, SELESFORCE AI in an interview with Venturebeat. However, with these “digital teammates” in agent and stagnation agents, artificial intelligence agents can think about multi -step procedures such as workflow flows, interaction with multiple systems throughout work, and adapt their approach to the specified task. “
Amnesty International Templates are ready to make the fastest time for the team teams
Salesforce also provides Slack employee agent molds starting from June 12, which will provide pre -composed starting points for common use cases. These include customer visions (access and summarization of CRM data), onboarding (new staff guidance), and assisting employees (answering common human resources, information technology, and operational questions).
Templates aim to process a common complaint about artificial intelligence applications: the intense customization usually required before seeing the value of concrete works.
“Companies need to make great artificial intelligence agents they can accurately deal with a wide range of tasks and questions, and they need LLMS flexibility to answer questions with repetition and commitment to politics,” Kossira said.
To support these agents, Salesforce provides my main ability: Slack Enterprise SearchWhich allows agents to search via messages, files and applications in actual time, and the topic of Slack General, which enables agents to understand and respond within the flow of group conversations.
Studies Studies at the Foundation level: How Salesforce balance of artificial intelligence energy with data protection
The company confirmed that Agentforce respects the current user permits in both Slesforce and Slack, a common concern about artificial intelligence systems that may display sensitive information.
“Agentforce in Slack works within the same safety frameworks as Salesforce and Slack. This ensures that the customer’s data is dealt with with the utmost care and that AgentForce actions and their responses are created only using data that is also allowed to access.”
In the transition to the expansion of the adoption, Salesforce is able to grant companies that are not infected who are not affected by reaching Agentforce through the Slesforce identity licenses without cost, allowing any Slack user to interact with artificial intelligence agents.
Verify the reality of the return right
Several companies have already published early versions of Agentforce with promising results. Tablet computer maker distinct I mentioned that technology provided faster support through IT technology and internal knowledge needs. Formula 1 The saw fan questions answered 80 % faster with the first connection accuracy rates exceeding 95 %.
Most of them may be the internal results of the salesforce with its engineering agent in Slack. “Within only six months, the engineering agent dealt with more than 18,000 conversations through 3,500 users. On average, he answers 130 questions per Slack per month, and provides about 30 hours per month.” “The projection forward based on its current size, more than 50,000 conversations can deviate annually, and save 17,000 hours, equivalent to more than 8 full -time employees and $ 1.4 million!”
Other customers have reported likely impressive standards. OpenTable 73 % of web inquiries in restaurants were dealt with in just three weeks with AgentForCe, while the processor for payment reduced the average time of the handle by 15 % and projects $ 2 million in annual cost savings.
The edge of conversation in Slack: How Salesforce plans to overcome Microsoft and Google
The advertisement explains Salesforce Microsoft’s Copilot and Gemini from Google In the increasing AI Enterprise AI market. Each company takes advantage of the main system of the basic system – Microsoft with Microsoft 365, Google with Google Workspace, now Salsforce with Slack and CRM ecos.
“Agentforce supports agents who face the customer, faces employees, and the background of all artificial intelligence agents on the same platform. These agents can be published anywhere where customers and employees-from web sites participate to Salesforce applications, to the recession,” said Kucera. “And with the integration of the deep Data Cloud with Agentforce, customers have low -code tools to unlock the popular data from other systems until artificial intelligence agents use them.”
Siman highlighted the place of Al -Farid in the scene of cooperation as a major advantage. “Slack also unifies the conversation data in a way that our competitors cannot, which makes it a unique source of knowledge of these agents and providing a more powerful context for them to take action on them. Think about all conversations, video texts, paintings, applications, and the functioning of the recession on a daily basis!”
Digital team colleagues: re -visualization of cooperation in the workplace between humans and AI
The introduction of artificial intelligence agents raises questions about how work develops with companies increasingly delegating complex tasks for digital assistants. Salsforce executives confirmed that the goal is to increase knowledge workers instead of replacing it.
“Companies are witnessing the largest impact at the present time, as agents address the minimum and time -consuming tasks to release humans to re -focus on work that requires creativity and critical thinking, such as strengthening deeper customer relationships, creating new solutions, issuing accurate judgments in complex scenarios, and paying business growth.”
Siman imagines a future in which employees spend less time to switch between different applications. “Instead of rotating heads between the tools, the employees will be able to simply inform the agent of what they need, and the agent can take care of the rest. The traditional application that operates the workflow in the recession or has data from another system that does not disappear in this case. Instead, the agent becomes the front end and the party with applications.”
From Jack -f-Aal-Trades to Specialists: The Evolution of the Foundation’s AI’s strategy
The Salesforce moves a broader awareness that the general artificial intelligence aides often struggle with the complex nature based on the context of the functioning of institutions. By narrowing the agent’s concentration, companies can reduce what Salesforce calls “semantic noise” – deviations that occur when artificial intelligence tries to think through many possible measures.
“We are in the early days of working with artificial intelligence agents in the daily business path, as most companies have begun to think about how to enhance their human rules,” Kossira said. “I think in the coming years, we will see the relationship turning into a more powerful partnership.”
The shift towards specialized agents also reflects how human action is organized in most institutions, as specialists deal with certain areas instead of public people who are trying to master everything.
“Every role and a team has a commercial process or a need that can be achieved with Agentforce in Slack,” said Seman. “We have to start preparing employees for the future of an agent, and Slack is the normal house to happen because it is the conveyor of the rich knowledge and culture of the institution, and with customer data, with salesforce.”
With companies continuing to experience artificial intelligence in the workplace, a specialforce approach may indicate a new stage in the adoption of the AI-which focuses less on impressive general intelligence and more on reliable assistance for the field that is directly integrated into the current workflow.
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