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Salesforce has reduced 4000 jobs to support and replace customers artificial intelligence (AI) Agents, CEO Mark Benf said recently.
Benioff made comments while discussing how new technology affects “Logan Bartlet” offer Podcast that was published on Friday.
“I managed to balance the number of employees on my support,” Benioff said. “I have reduced it from 9000 heads to about 5000, because I need less than the heads.”
Artificial intelligence was a blessing for Salesforce, as the company provides Agentforce and other tools that work on behalf of its customers, and to other companies.
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Chairman and CEO of Salesforce Marc R. Benioff The 54th annual meeting of the World Economic Forum, in Davos, Switzerland, January 18, 2024. (Reuters / Dennis Paliboz / Reuters)
“If we were doing this conversation a year ago and you are calling Salsforce, there will be 9000 people who will interact with them globally on our service cloud, and they will run, create, read, update, delete data,” adding that these same reactions are still happening today, but “50 % are agents, 50 % of whispers.”
Benf said he did not see Manpower Management This combines humans and artificial intelligence agents as a nightmare.
Mark Benioff listens during a Bloomberg West television interview at the Dreammore conference in San Francisco, California, the United States, on Thursday, September 17, 2015. (Photographer: David Paul Morris / Bloomberg via Getti Emoxz / Getty Erch)
“I don’t think it is dystopian at all,” he said. “This is the reality, at least for me.”
The Slesforce logo was seen at its headquarters on December 1, 2020, in San Francisco, California. (Stephen Lam / Getty Emocke / Getty Pictures)
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Salesforce Fox Business Digital presented the following statement when asked about Benioff’s statements:
“At the beginning of this year, we published Help.gentforce.com“Because of the benefits and efficiency in Agentforce, we have seen the number of support cases we are dealing with to decline and we no longer need the roles of the backfilling engineer. We have succeeded in re -spreading hundreds of employees to other areas such as professional services, sales and customer success,” the statement said.
| index | protection | last | Changing | % Change |
|---|---|---|---|---|
| CRM | Salesforce Inc. | 252.86 | -3.39 |
-1.32 % |
Binfyf’s statements come after only months Bloomberg said Artificial intelligence “does 30 % to 50 % of work in Salesforce now.” Benyof said at the time that the areas used by the company uses Amnesty International to automate, including engineering, coding and customer service tasks.
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Technology began to see a significant increase in absorption in the aftermath Openai The release of Chatgpt Chatbot in late 2022, which sparked investments and major innovations in the sector.
Aislinn Murphy Fox Business contributed to this report.
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