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Salesforce It is betting that the strict test in simulation business environments will solve one of the biggest problems of artificial intelligence: agents who work in demonstrations, but they fail in the chaotic reality of corporate operations.
The giant program cloud company has revealed three major Amnesty International research initiatives this week, including Carrina ProWhat he callsDigital twin“One of the commercial operations where artificial intelligence agents can be tested before publishing. The advertisement comes at a time when companies are struggling with the pilot’s failures on a large scale of artificial intelligence and new security interests after the recent violations that were at risk hundreds of Salesforce customers.
“Pilots do not learn to fly at a storm, they are training in the flight simulation that drives them to prepare in the most extreme challenges,” Silvio Savarerez, Slesforce chief scientist and president AI Research. “Likewise, artificial intelligence agents benefit from the simulation and training test, and preparing them to deal with the inability to predict daily business scenarios before publishing it.”
The search boost reflects the increasing frustration of institutions with artificial intelligence applications. accident Massachusetts Institute of Technology report I found that 95 % of the macroest intelligence pilots in companies fail to reach production, while Salesforce studies show that large language models alone achieve only 35 % success rates in complex business scenarios.
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AI’s digital twins: How Salsforce simulates real commercial chaos
Carrina Pro Slesforce’s attempt to fill the gap between the promise of artificial intelligence and performance. Unlike the current standards that test the general capabilities, the platform evaluates agents on the tasks of real institutions such as the escalation of customer service, sales predictions, and supply chain disorders using artificial but realistic business data.
“If the artificial data is not created carefully, this may lead to a misleading or more optimistic results about the actual performance of your agent in your real environment,” I explained. Jason WuResearch Director at Salesforce led the development of Crmarena-PRO.
The platform operates within the actual Salesforce production environments instead of gaming settings, using data verified by field experts who have related commercial experience. It supports business scenarios to business to the consumer and can simulate multiple conversations that pick up a real conversation dynamics.
Salesforce uses itself as a “zero customer” to test these innovations internally. He said: “Before we offer anything to the market, we will put innovation in the hands of our team to test it.” Muralidhar KrishnaprasadSalsforce and CTO president, during the press conference.
Five measures determine whether the artificial intelligence agent is ready for institutions
Besides the simulation environment, Salsforce presented The agent standard for CRMDesigned to evaluate artificial intelligence agents through five critical institutional measures: accuracy, cost, speed, confidence, safety and environmental sustainability.
The sustainability scale is particularly noticeable, as it helps companies fit the size of the model while complexing the task to reduce the environmental impact while maintaining performance. “By cutting out excessive load noise, the standard gives companies a clear method that relies on data to associate the appropriate forms with the appropriate agents,” the company mentioned.
The measuring voltage addresses a practical challenge facing IT leaders: with the release of new models of artificial intelligence almost daily, and the determination of that occasion for specific business applications has become increasingly difficult.
Why can anarchist Enterprise data make or break the spread of artificial intelligence
The third initiative focuses on a basic prerequisite for reliable and reliable data. Salesforce’s Account matching The ability to adjust the language models is used to define and unify repeated records automatically through the systems, with the realization that “the company’s company,”. And “an example of a company” represents the same entity.
Data standardization has emerged from a partnership between the search teams and products in Salesforce. “What is the accuracy of the identity in the cloud data that it suggests is basically, if you are thinking about something simple like the user, they have many identifiers, many knowledge across many systems within any company,” explained Krishnaparasad.
One of the main customers in the cloud provider achieved a 95 % matching rate using technology, and providing sellers 30 minutes for each connection by eliminating the need for multiplely consecutive screens to determine accounts.
Ads come amid increasing safety concerns after the data theft campaign that affected more than 700 Salesforce customers earlier this month. According to the Google That Intelligence Group group, The infiltrators took advantage of OATH codes From the Slesloft chat to access to the Salesforce counterparts, the relief data stolen for Amazon Web Services, Snowflake and other platforms.
The most prominent violation is the weaknesses in the integration of the third party on which the institutions depend on the participation of customers that work on behalf of artificial intelligence. Salsforce has since then Salsloft Drift has been removed From the APPEXCHANGE market awaiting the investigation.
The gap between artificial intelligence offers and institutional reality is greater than you think
Simulation and measurement initiatives reflect a broader recognition that AI’s publication of the Foundation requires more than one impressive demonstration videos. Real business environments feature old programs, inconsistent data formats and complex workflow that can hinder advanced artificial intelligence systems.
“The main aspects that we want to discuss today are the aspect of consistency, so how to make sure that we go from this unsatisfactory performance, if you only connect LM in cases of use of institutions, to something that achieves much higher.”
Slesforce approach emphasizes the need for artificial intelligence customers to work reliably through various scenarios rather than excel in narrow tasks. The concept of the company “Interprise General Intelligence((EGI) focuses on building either agents who are both capable and consistent in performing complex work tasks.
As institutions continue to invest in artificial intelligence techniques, the success of platforms like Carrina Pro It may determine whether the current wave of artificial intelligence translates into a sustainable transformation or becomes another example of the technological promise that goes beyond practical delivery.
Search initiatives will be shown on Salsforce’s Dreamforce Conference in OctoberWhere the company is expected to announce additional developments of artificial intelligence as it seeks to maintain its increasingly increasingly AI Enterprise AI market.
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