Ober Eats now allows traders customer messages about their requests

Uber Eats announced on Wednesday that it will now allow restaurants and traders to chat with customers to help prevent problems with requests. The app also introduces new AI tools for merchants, and calls users to send pictures of their orders if the element does not have a list of a list yet.

Through the new “Live Order Chat” feature, traders can send messages to customers in an actual time to do things like confirmation of alternatives to the sold elements, clarifying special requests, and checking food or allergies.

Uber states that users cannot start chats with merchants, as customers can only messages messages if they call them first. The direct order chat is available for each of the delivery and receipt orders, and it ends once the food is delivered to an courier or customer to receive.

The launch of the new feature comes three months after Uber eats Doordash She announced the ability of merchants To chat directly with customers to solve demand problems.

As for the new artificial intelligence tools for merchants, Uber EATS launches summaries working in Amnesty International for customer reviews to facilitate the understanding of comments on a large scale. In addition, Uber Eats implement the descriptions of the elements created from the AI of the menus to help users make informed decisions when determining what must be requested.

The application will also use Amnesty International to enhance low -quality food images by improving lighting, accuracy, framing and paint. For example, if there is a picture of the food in the eating container abroad, Uber Eats may use Amnesty International to create a picture of the same dish on a plate.

In addition, Uber Eats will now encourage users to take a picture to connect them. The company says it is doing it because it realizes that customers are more likely to order a dish when they are able to see what it looks like. If the customer’s image is chosen and published, they can get $ 3 from Uber Cash if they live in the United States, Canada, Mexico or the United Kingdom

To send a picture, users need to click on the “Add Pictures” button on the price arrangement screen after delivering their order.