When Meta launched a paid verification service, Meta has been checked, In 2023, the giant promised technology users and Companies are both This part of the offer will include direct access to customer support. However, amid a group ban that affects Facebook and Instagram Accounts, in addition to Facebook groups, some subscribers who pay the payment have been verified that they only receive a little assistance from Meta customer service representatives, even when they face their most dangerous crisis so far: accidentally suspended account.
In emails to Techcrunch and in participants elsewhere on social media, users shared their interactions with Meta support representatives, who claim that they were accompanying and unhelpful.
This ban, which caused the speculation of artificial intelligence systems, affects users for weeks and Months. A The petition begs to solve problems It reached the north from 25,500 signatures and continues to grow. In Reddit, users were organizing to provide each other on how to follow or support. Many even to threaten legal an act.
Although tens of thousands may be affected by this ban, this is a small decrease in Meta, which is the base of users in billions. However, for those whose business or brand suddenly disappeared, their losses or losses are great. Others who simply lost access to pictures and reactions loaded with friends have been destroyed.
To date, Meta only has public Recognized The ban on Facebook groups, saying last week that he was working to repair the “technical error” that led to the comment. on Instagram help pageThere is also a brief mention of people who are facing a problem in reaching accounts. However, this language has been on the page since then He walksThe Internet archive indicates.
Meta has not confirmed whether artificial intelligence, malware or some other issues have led to the ban.
For users who have now lost access to their accounts for long periods, despite the appeal, these are more than just inconvenience.
“I opened about 5-6 tickets on my check-up. The agents were refusing and even closed the chat,” said one of Meta users, Mania KHURANA, to Techcrunch. “I have faced the account since 2017 and I did not face any problem. They stopped me, saying that I did not follow the guidelines of society, which is false. I had approximately 12,000 followers and I would have launched my little income, but I couldn’t start it. My career was affected.
In other emails containing Techcrunch, users describe indile conversations with actors who seem unable to solve problems related to the wrong ban.
“In April, I got my Instagram account … falsely disabled” to create accounts while commenting “when I never made any account, and it was not suspended before. This was a false ban because I did not do anything to break (Meta). On April 3, I bought a dead dead via Facebook, and it has passed three months, and I still go back and forth with these workers.”
6/4/25 an 18 -year -old account disabled for CSE along with 1000 seconds. I am a trained defender for the missing families. I saved the children from what you accuse me. You only used FB/IG for good and get this? Fix it for me and all the innocent people who were afflicted with it.
– Mourin Ranjis (Deskside) June 29, 2025
Andymstone My account was suspended on June 3! I affected my work for weeks without any response from anyone, I have never been suspended on any platform at all and I need this fixed! pic.twitter.com/GMIBOXJLR
– Damazin (@damazinofficial) July 1, 2025
These complaints only represent the concerns that we heard about, both directly from users and their publications on social media.
In Reddit novels, users Describe Meta was verified by actors as “very useful”, “giving canned responses”, providing “no help”, and described Waiting hours for responsesAnd more.
Some noticed that when they participated in checking Meta for help, they are I put on a waiting list Instead of getting access.
according to At least one userThe Meta delegate said that the company is mired in the problem of malware and was loaded with support tickets. We cannot confirm this, and Meta did not give an insight.
However, there is some evidence that some users were restoration access To their accounts, weeks or months after their original comment.
It was reached for the comment, and the Meta Andy Stone Director refused to share a statement or update on the ongoing problem, leaving users in the dark.
This article was updated after publishing to clarify that the Instagram auxiliary page language about account problems was originally published in March.
https://techcrunch.com/wp-content/uploads/2022/10/meta-distorted-glitched.jpg?resize=1200,675
Source link