KLARNA CEO says that the company will use people to provide VIP customer service

“My wife has taught me something,” said my wife, “said something my wife,” said something my wife. ” He was addressing the headlines about the company Looking to employ human workers After Clarna said earlier Using artificial intelligence To do the work equivalent to 700 workers. “Two things can be true at the same time,” he said.

Simiakovsky said it is true that the company is looking to stop The company’s revenues for each employee. He said that the company had 5500 workers two years ago, and this number now is about 3000 workers, adding that with the low salaries of the company’s salaries, Clarna is now seeking to re -invest the majority of these funds in employee money and stock compensation.

But he insisted, this does not mean that there is no opportunity for humans to work in his company. He said: “We believe that providing human customer service will always be a matter of dignitaries,” and compare it to how people pay more in exchange for clothes by hand instead of machines. “So we believe that two things can be done at the same time. We can use artificial intelligence to automatically remove boring functions, which are manual work, but we will also promise our customers to have human connection.”

Talk about how the company plans to balance employees and artificial intelligence workers. Siemiatkowski said that at the present time, the company’s engineering positions have not reduced as much as it shrunk in other departments, but he notes that this might turn.

He said: “What I see internally is a new height of businessmen who cord with themselves,” adding that the challenge that many engineers face these days is that they are not intelligence of business. “I think a group of people will become more valuable to move forward,” Simiakovsky continued, especially as they can use artificial intelligence and understand their work in good use.

He himself uses ChatGPT to help him learn the code and help him understand more data in Clarna. He said that doing this helped Clarna become a better company. Before that, I think it will never be attached to learn what is required to take over a more current role in the company’s database conversations.

He said: “I will take a topic of stagnation, I will throw it in Chatgpt and say,” This is logical, right? “, Adding that he uses Chatgpt as a private teacher.

But he also realizes that artificial intelligence is not only related to employees. He talked about the increase in fraud and how it affects high trust societies, such as its homeland, Sweden. the I mentioned the times of Financial In the emergence of high -tech fraud, for example, how sensitive population in Singapore can have them because they trust naturally in various institutions.

“It is clear that artificial intelligence accelerates this,” said Simiakovsky.

Siemiatkowski once again took the reason for the company stopping the use of Salesforce and Workday, saying that this was because Klarna wanted to unify its data in a way that is easy to feed in artificial intelligence. He said, for example, if Klarna wants to collect information about one of its customers, she would have to pass through Google Suite, Slack, Workday, Salesforce, etc.

He said: “We realize that the only way to move forward is to unify (data),” adding that the company has stopped using about 1,200 small software services.

About the suspended public subscription? He pointed out that Klarna could go ahead with it, but it was not binding. “I can say I am happy for a less disturbance in the market,” he said with a smile.

And if he has a magic stick and can change one thing? He made the United Kingdom part of the European Union again. Then the crowd erupted in applause.