Klarna CEO doubts that other companies will replace Salesforce

Founder and CEO of Fintech Fintech Clarna He took to X to explain again why his company cleared the leading CRM product of the Salesforce almost a year ago in favor of his local artificial intelligence system.

But this time, the Sibastian Simiakovsky confirmed that he does not think that others will follow his progress. “I don’t think it’s the end of Salesforce; it may be the opposite,” books.

The news that Clarna has developed its artificial intelligence system on the basis Chatgpt Openai This allowed her contract to drop the salesforce CRM in September. This came after Siemiatkowski spoke about it during the investor day, explaining The project has replaced 700 full -time contracts Employees and savings are about $ 40 million annually.

Slesforce founder and CEO Mark Beniof after that Express About how, exactly, KLARNA runs its customer data and meet compliance needs. Suddenly, Benioff was asked on the stage about why Klarna Salesforce leaves. Simiakovsky wrote, I was very embarrassed.

Therefore, the news revolves that The company can display next month In the sense that Klarna’s secret information should be published soon – it explains Siemiatkowski.

As Fintech in a very organized industry, it does not want the audience to think that Klarna is downloading all its customer data to Openai. Instead, Monday said that the project involves taking data stored in many Saas Systems Klarna – including Salesforce – and uniformity of the internal advanced technology group.

While Siemiatkowski did not explain exactly in detail where KLARNA conveyed all these data, he named the Swedish company Neo4J and its graph database as a product used by Klarna.

“So no, we did not replace the Saas with LLM, and to store CRM data in LLM will be its restrictions. But we have developed an internal technology staple, using Neo4J and other things, to start collecting data = knowledge together.”

“We have allowed the internal artificial intelligence agency to use this knowledge, and we have realized with the help of Cursor_ai, we can spread new interfaces and interactions quickly.”

This is all the last repetition of the old discussion when it comes to Enterprise: create it for purchase.

Siemiatkowski does not believe that most companies will choose to create a special program for the next generation.

But he still believes that the Saas industry is heading to great unification. “Will all companies do what Clarna does?