How to cut the synthflow ai noise in AI’s voice category

The AI ​​market has exploded for conversation since then Chatgpt It was released in November 2022 and is expected to grow almost 50 billion dollars is a global industry by 2031According to market stores.

Synthflow AI It is just one of the many companies that build this space that hopes to emerge from the package due to its focus on the level of the institution and easy to prepare.

Berlin -based synthflow is the non -code platform that allows institutions to create and publish the customer service agents designated for white. The company, which was launched in 2023, collected more than 1,000 customers and suspended more than 45 million calls.

The start -up audio agents are compatible with HIPAA and GDPR and can be connected to more than 200 integration with other institutions platforms including Salesforce, Twilio and Hubspot, among other things.

Hakop Astwasian, co-founder and executive director, Techcrunch that he and his founders, Albert Astwsian, now CPO, and Sassun Mirzakhan-Saky, are now began to classify with the Openai API in early 2023 to find potential ways to build business on the highest AI.

They started with the text of Amnesty International to a text, then they tried to build a sound robot. When they realized how difficult the sound, they became enthusiastic about the capabilities.

“We have realized, my God, that my voice is really complicated, right? To make artificial intelligence speak in the actual time as we do, with this there is a time of arrival of 400 milliliters, and the treatment of interruptions, it turned out to be such a complex task.” “We have fell in love with this problem, and we said, look, we will only work on sound robots from now on.”

The group formed Synthflow and spent the rest of 2023 and launched the first version of the product at the beginning of 2024 before the release of a copy of the institution’s degree of technology at the end of the year. The company 15x grew last year and saw more than 90 % retain from its clients at the institution, according to Esatatisian.

“We are treating 5 million monthly calls,” he said. “Last year, it was so, I don’t know, a million, two million, and after that we started growing very quickly. This is where the crawling began to crawl better and better because we have this speed.”

The startup recently raised a 20 million dollar tour led by Access with the participation of current investors ATLANTIC LABS and Singular. Astwasian said that the company raised this last round so that it could expand its team, enhance research and development, and open its first American office in an unlimited location.

Luca Bocchio, an ACCEL partner, TECHCRUNCH, told the ACCEL team that has been tracking the flow of synthesis since it started developing its first product. What has emerged in Bocchio is the engine of the founding team and its early pushing to build an integration of institutions.

“This team (had) had really strong views since obtaining more depth with technology and wide integration via CRMS, through tools that might use institutions to provide compliance at the level of institutions,” said Bukio.

Regardless of the company, AI seems to be about to be a difficult category. There are many other companies that are built in space, including Brett Taylor SierraWhich raised 285 million dollars of VC money, and Cute artificial intelligenceWhich raised more than $ 50 million in project financing, to name a few.

“Artificial intelligence moves very quickly, and sometimes things happen faster than you expect.” “But for us, it is very clear. We are at this point where, I would like to say, (we) in the post -products era, where we know who our customers are. We have a somewhat clear idea what is the road map of our products, and where we want to be in the three years to the next five.”