Hospitals may withdraw non -cash services for health in the stars, amid constant disputes, warns AHPI

Hospitals throughout India may soon stop providing non -cash services to holders of stellar health insurance documents, as the AHPI Association (AHPI) on Friday informs the ongoing issues of the practices of the insured.

The warning follows repeated complaints from member hospitals about late or rejected claims, outdated definitions, and sudden withdrawal of non -cash arrangements, which hospitals say can affect patient care and financial stability.

In an official contact of the stars health insurance, AHPI highlighted multiple concerns, including refusing to review the definitions in line with the increasing health care costs, pressure on hospitals to increase the reduced definitions, arbitrary withdrawal of non -cash services, discounts or refusal claims even after previous approval. According to AHPI, these practices can show patient safety and hospital operational capacity.

“The systematic failure of the health insurance of the stars to address the legitimate grievances, in addition to their unfair practices, leaves us any option other than taking appropriate measures. Our basic responsibility is to protect the interests of both patients and health care providers.

Unless Star Health takes final steps to address these concerns, AHPI warned that member hospitals may suspend non -cash services for insurance documents holders from September 22, 2025. Patients will continue to receive treatment but they may be asked to make payments offered and seek to pay after getting rid of fees. AHPI urged its members to support patients affected by facilitating care through alternative channels for payment and payment, with their willingness to interact with insurance companies to reach a decision.

“We have not received any non -cash comment from our partners in networks who have bilateral agreements. AHPI chose to issue threats to suspend non -cash services in an arbitrary way or lack clarity or implemented details. The need to exempt the commodity and services tax on health insurance,” said Star Health and Allied Insurance Company.

The insurance company’s practices in the regulatory data were also highlighted. The annual report of the Grievance Secretary of Grievances 2023-24 clarifies the list of health insurance companies that includes more than 13300 complaints in the 24th year, and more than 10,000 of them were linked to the rejection of the partial or full claim. This number exceeded the compact complaints against the next four health insurance companies, which confirms the regular challenges facing hospitals in dealing with the company.

Such conflicts between insurance companies and hospitals are not uncommon, especially in the health care sector in India, where the definitions remained largely stagnant despite the high operational costs. Hospitals often expressed fears that the prolonged delay in reviewing the payment rates, as well as arbitrary claim adjustments, can indirectly affect patient care.

AHPI, which represents more than 15,000 hospitals and health care institutions throughout India, has constantly called for a more organized framework for customs tariffs and settlements demanding faster to ensure sustainability and quality in providing health care.