Costco members have a wish list for 2025 of improvements they’d like to see

Costco members on social media highlighted some things about the warehouse retailer that they believe could be improved.

While there are a lot of things to love about Costco, it’s the members Dedicated Costco subsites They identified retailer crowds, layout and website as sometimes being weak points in their shopping experience.

In a Reddit thread Last month, several people weighed in on the pros and cons of Costco, pointing out the crowds at the retailer’s warehouses, with one user calling them “nuts.”

“I love Costco “I know the products are good and the policy is good but I seriously can’t wait in the parking lot and long lines every time I need a quick item,” another Reddit user said.

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“Whenever I go to Costco, no matter the day or time, I encounter massive crowds, with the average checkout line reaching halfway toward the back of the store,” one Costco member said in a separate thread three months ago. “Every corridor is crowded with people, and the situation is made worse by the free sample of people creating artificial traffic jams at every intersection.”

Some users said they encountered fewer people when they visited at certain times, such as shortly after opening or near closing time.

Costco’s warehouse layout, as well as the retailer’s practice of frequently changing the location of items and switching displays, has emerged in Costco subchains.

One user suggested Retailer It would have been helpful to have a map or add markers over the aisles to their warehouses, saying they spent “a lot of time going back and forth up and down each aisle” looking for items.

“You can’t rely on an item you want/need to stay in stock, as Costco is constantly changing their inventory,” another said. “But it also means they have new things all the time.”

Other criticisms of the layout have focused on traffic inside Costcos near the entrances and checkout areas.

Costco could also provide updates to its website, according to fans on Reddit. Some have opined about its function and appearance.

Meanwhile, others have suggested that Costco introduce “scan and go” technology to its shopping experience.

FOX Business has reached out to the warehouse retailer for comment.

In its most recent annual filing with the Securities and Exchange Commission (SEC), the company said its concept focuses on “offering our members low prices on a limited selection of national brand products and private label products in a broad range of categories” which will “produce volume High sales and fast inventory turnover.” It typically offers fewer than 4,000 different products in its warehouse at a given time.

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Costco noted on its website that it has a “treasure hunt atmosphere” in its nearly 900 warehouses.

“One of the most exciting things about shopping at our warehouse is that you never know what kind of amazing deals you’ll find from one visit to the next,” a page on the company’s website said. “And because we rotate and introduce new merchandise all the time, we encourage you to purchase the items you’re interested in sooner rather than later to avoid missing out.”

Through its design, Costco seeks “economy and efficiency in the use of selling space, merchandise handling, and inventory control,” according to its most recent annual report. The company says its control of entrances and its use of memberships helps keep theft at lower levels than other retailers.

tape	protection	last	It changes	% changes
It costs	Costco Wholesale Company	943.19	+23.44	+2.55%

When asked about “scan and go” during Costco’s earnings call last month, CEO Ron Fatkris told analysts and investors that the company hears about the technology occasionally.

Self-pay “has been a great option for our members and we’re focusing on that,” he said. Costco will continue to “monitor the technology and how we can improve the front-end experience that’s the only point,” according to Fatkris.

The company began rolling out membership card scanners in front of its US warehouses during the summer of last year.

The scanners “took a lot of pressure off cashiers and moving lines and saw some good improvements in productivity when we did that,” Vacris said last month.

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During an earnings call before that, the CEO said they helped Costco with their ability to “adjust the front lines we need to open and close lines based on business fluctuations” and made the checkout process faster by removing “friction.” Membership verification” in records, among other benefits.

The company was working on both Its website and application.

In September, for example, Costco executives said the company had improved the “native search functionality” of the US version of its app. More recently, in December, CFO Gary Millership said Costco “continues to make progress with our technology roadmap and improvements to the member experience,” such as adding the feature to check warehouse inventory through its app.

According to Costco, about 138.8 million people have Costco membership cards.