In 2019, the US Federal Trade Committee (FTC) A lawsuit against the giant giant applications group was filedAccusing him of deceiving Match.com users to buy subscriptions through misleading means.
Now, after six years, the company – which runs famous dating applications, Tinder, OKCupid, Hinge, and many fish – agreed to settle $ 14 million, such as Declare By FTC on Tuesday.
FTC stated that $ 14 million will be used to provide a “victory for injured consumers.”
According to the lawsuit, consumers were at risk of deception after the company sent marketing email messages regarding new messages from the messengers who already identified them as potential robots or fraudsters, and then deceiving them in purchasing subscriptions with a intention to benefit from it.
In addition, Match Group was accused of closing users from their accounts after they tried to charge, and kept their money without providing the paid services they paid. The company was also accused of making it difficult for users to cancel their subscriptions.
In addition to the $ 14 million settlement, the proposed set requires a set of conformity to take several problems to address problems.
For example, the company needs to clarify the details of six -month guarantee and ensure that they do not take opposite measures against customers who raise billing issues. It should also provide easy ways for users to cancel their subscriptions.
The settlement comes at a time when the company continues to face criticism on how it deals with confidence and safety issues. Hope is for the proposed order to help improve user experience.
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