Chick-Fil-A Tops Fast Oppress CrosPicate Customer for the eleventh year in a row

Americans have a lot of options when they want to eat abroad, whether in a fast food chain or a full -service restaurant, with customer satisfaction an important factor in where they go.

A New report From the American Customer Satisfaction Index (ASCI) it offers an insightful look at how to accumulate brands in terms of customer satisfaction.

In general, customer satisfaction with Quick service restaurants It remained as it is last year, as it reached 79 out of 100, according to the ASCI restaurant and the food delivery study of 2025. Chick-Fil-A The study said that the highest degree of customer satisfaction, in 83. It also occupied the highest level of fast food joints that focus on chicken specifically.

Favorite returns in summer to Chick-Fil-A for the sixteenth year

The series, which includes more than 3000 sites throughout the United States and Canada, ranked first for customer satisfaction among fast -service restaurants for 11 consecutive years.

In the general scoring of fast food, there was a two -way tie for the second position. Fast panda and Starbucks Received 80, according to ASCI. The study found that Starbucks published a 4 % jump in customer satisfaction on an annual basis.

Arby’s, Panera Bread, Papa Johns and Pizza Hut, with 79 degrees, were not far away, according to data.

The brand for fast food was the lowest degree of customer satisfaction in the study McDonald’s70. This was 1 % less than last year.

However, ASCI said, “The new efforts made by the company to accelerate research and development to push the fastest technology and the list changes may reflect this trend.”

McDonald’s McCRISPY first appeared in its American lists and will re -submit the favorite snacks for fans next month. The company also said that drinks are a field in which you can see great growth.

McDonald’s confirms a always backbone of snacks as a favorite fever

the Full restaurant sector sectorAnd at the same time, I got the degree of customer satisfaction 82, according to ASCI.

This represents a 2 % decrease from last year.

ASCI said that full -time restaurant customers “see less value and love to frustrate their experiences in delivery and delivery”, but the food and service standards referred to are still “very high.”

TEXAS ROAHOUSE, which tied with Longhorn Steakouse last year, holds the best customer satisfaction for sitting restaurants this year despite a 1 % decrease. And recorded 84.

With customer satisfaction decreased by 2 %, the longhorn steakhouse decreased to number 2, got 83, in the study. The Olive Garden restaurant garden, in 81 years, was under Longhorn.

The ASCI study found that two brands – Applebee’s and Craacker Barrel – recorded 80 for customer satisfaction.

“The restaurants” cannot be relied on on traditional playing books anymore, “said the restaurants, in a statement.

He said, “The brands that succeed will be those that are quickly adapted to changing tastes without compromising consistency or experience,” he said.

ASCI’s study also examined how food delivery services provide customer service. And I found that the “smaller” services witnessed customer satisfaction with the highest compared to major companies such as Uber eatsDoordash and Grubhub.

Small services achieved 77 points, two points higher than eating in Uber and five points higher than Doordash and Grubhub.

In general, customer satisfaction with food delivery services reached 74, an increase of 1 % on an annual basis.

With economic uncertainty, Americans spend less on fast food

“Although prices are still the minimum of food delivery experience, the grades have improved some extent with the fairness of food prices, fairness of taxes and service fees alike from 3 % to 71,” the ASCI report said.

The average total American families spent on eater Each month is an average of $ 269 per month, according to Wallethub.

Some restaurant brands compete with consumers who eat less and less spending when they do in recent months, as economic uncertainty has shown in their decisions.