AT&T’s new warranty promises to compensate users in the event of outages

AT&T has a new “guarantee” for wireless and fiber users: If their network goes down, you won’t be charged for that day’s service. The new initiative, which will launch on January 9, will “for fiber customers experiencing 20 or more minutes and wireless customers experiencing a covered outage of 60 minutes or more.”

According to AT&T, a carrier “covered outage” means “wireless connectivity is interrupted for 60 minutes or more due to a single incident affecting 10 or more towers.” Either way, AT&T says that if an outage occurs, it will automatically apply a bill credit to affected customers “to equal a full day of service.” For wireless users, the carrier says it will allocate a credit to each affected line, not just the account.

For small business users, the carrier says it will “communicate” and offer “options to help correct the matter.”

The new offer comes after AT&T passed around 2024 last February He had a major break This led to a loss of coverage for many people. He later offered a $5 account credit as an apology. In June Users on its network had problems making calls While in August, some iOS users on AT&T had their phones stuck in SOS mode.

AT&T’s new promise is the latest from the service provider to reimburse users for service issues. last year Charter’s Spectrum made a similar offer to home Internet userspromising a full day’s worth of credit if there were problems in the neighborhood that lasted more than two hours (and were not caused by “power outages, natural disasters, and scheduled overnight maintenance”).