Amid the organizational heat, the CEO of Air India Wilson urges the open mind, and indicates the registration of high reactions from customers

CEO Campbell Wilson said on July 25, in the first extensive statements since the crash of June 12, which killed 260 people, Wilson admitted that on July 25, July 25 July / July: In the first intensive statements since the June 12 incident, which killed 260 people, Wilson admitted that Campbell Wilson on July 25 said that Air India It intensified training, attacked the enhanced safety standards, and focused on improving internal reporting mechanisms.

“It is natural that there is a period of intense audit. Some of them must come from the internal examination and the self -hole, while some will come from external parties … We must take all the comments by building a grace and an open mind.”

He pointed out that the safety safety record has improved due to this audit: “Continuous improvement is the distinctive feature of flying, which is why the industry has become greatly safe over the years.”

Comments come amid a series of aircraft holidays that highlight the Air India operations after the ahmedabad Air, which killed 241 and 19 on the ground. The General Directorate of Civil Aviation (DGCA) issued four notifications for the display, citing phones in the deployment of the crew, rest, training, and operational procedures. These notifications follow the voluntary disclosure of the airline.

In response, Air India launched the “safety stand” imposed by-a deliberate measure of operations to conduct technical checks and take a more cautious approach to flying. The airline has completed inspections on the Boeing 787 and 737 fleet; No mistakes were found. Reliability work continues, with a partial flight schedule restored on August 1 and a full appeal by October 1.

Wilson explained the efforts of the airline to enhance internal operations: updated SOPS, strongest compliance frameworks, and records of saving records. He said: “We have focused on improving reports … by facilitating doing this, more encouragement, more protection and more use.”

Quoted from the Baines-SimMons Adviser, Wilson emphasized the shift towards learning from accidents instead of setting the blame: “We have adopted philosophies … to take opportunities for organizational learning and improve before jumping to blame or punishment.”

These internal transformations are restricted with a clear improvement in customer observations. Air India’s net promoter (NPS) points reached the highest level ever in +34 in July -from 17 in the fiscal year 23 and +16 last year. “So far in July, more than 100,000 have seized the opportunity to provide such comments,” he pointed out.

In the end, Wilson said, applying to people depends: “People who follow the specific processes. People who behave in a conscience in a conscience. People are seeking to do better. People do the right thing, all the time, not only when someone else is observed.”