Airbnb is quietly offered a robot of Amnesty International Customer Service in the United States

CEO Brian Chesky said during the collective call in the first quarter of life on Thursday that Airbnb began to launch a customer service robot working in the United States last month.

Chesky said that 50 % of Airbnb users in the United States are already using artificial intelligence robot to customer service, adding that the company plans to offer the advantage of all its users in the country this month.

“There is one thing that I will say about artificial intelligence (he) it definitely makes customer experience easier (…) has already led to a 15 % decrease in people who need to contact live human factors.”

Last year, the company told Techcrunch it was Technology testBut in a limited way and only for some inquiries.

“I think there is a lot of capabilities to apply artificial intelligence to work. We are very thinking about how to change artificial intelligence experience in the consumer layer over time,” Nathan Pelchichik, co -founder of Airbnb, told Techcrunch at that time.

Unlike companies like Openaiand Googleand Confusion and A large number of startups Building artificial intelligence agents (artificial intelligence tools that can perform tasks on behalf of the user), Airbnb seems to take a more compared to artificial intelligence. Chesky He said In February, the company will use the artificial intelligence of customer service before it begins to implement it for other uses such as travel planning or tickets for reservation, because it is believed that technology is still in its early days.

At the same time, its competitors Exxpia and Booking.com They greatly invest on technology, firing artificial intelligence features such as building paths, planning trips, and actual travel updates.

Airbnb recorded a total revenue of $ 2.27 billion for the first quarter, an increase of 6 % over the previous year. However, the company expected the revenues of the current quarter a little less than the expectations of analysts, and indicated that it expects the travel request to slow down at a time when the global tariff war hurts feelings and encourages appreciated spending.