Airbnb agents say artificial intelligence agents are not “Google”

After the profits of the second quarter DefeatBrian Chisky, CEO of Airbnb, shared his ideas about the company’s artificial intelligence strategy, with investors warning that AI Chatbots cannot be considered as “the new Google”. That is, AI Chatbots, while it is likely to lead a new driving to travel and services, is not a completely alternative to the dominant search engine.

At least not at this time.

“I think we are still getting out of space,” the executive of investors said in the second quarter profit call. “The thing I want to warn is that I do not think that artificial intelligence agents – I don’t think we should think about Chatbots like Google – I don’t think we should think about them as” the new Google “so far.”

Chesky explained that artificial intelligence models are not “ownership.”

He said: “We also have to remember that the model that operates Chatgpt is not ownership. It is not exclusive to Chatgpt. We can also use API, and there are other models that we can use.”

In addition to a broader image of Amnesty International’s landscape, Cheeske, Chesky said, there will be startups specifically designed for specific applications, as well as others who have shifted to artificial intelligence.

He said: “One of the things we have noticed is that it is not only enough … the best model. You should be able to adjust the model and build an interface dedicated to the correct application. I think this is the key.”

The company told the investors that it would look forward to taking advantage of artificial intelligence in several ways.

Airbnb participated during the call that the U.S. AI agent in the United States reduced the percentage of guests who communicate with a 15 % human agent, for example. This was actually more difficult than treating the low fruit that involves traveling and inspiration, because artificial intelligence agents who perform customer service cannot have hallucinations. It should be able to be accurate and useful at all times.

Airbnb customer service agent was built using 13 different models and training on tens of thousands of conversations, and is currently available in English in the United States this year, Airbnb will put it to more languages, and next year, it will become more customized and agent. This means that he will be able to understand whether someone is continuing to cancel the reservation; They will not only tell them how to do this, but it can also do so for them. The agent can also help planning and trips the book.

In addition, artificial intelligence will come to Airbnb search next year.

However, the company has not cleared its plans to work with a third -party intelligence agent, although it is considering it. Users still need an Airbnb account to make reservation.

For this reason, Chesky does not believe that Agency AI will turn his business into a commodity, which is the way in which reservation trips have become. Instead, Amnesty International sees “a potential generation of attention” to the company.

“I think the main thing is to advance and become the first place for people to book travel on Airbnb. With regard to whether we are integrating with artificial intelligence agents, I think this is definitely open to it,” he said.

Airbnb defeated analysts’ expectations in a quarter with revenues of $ 3.1 billion and profits per share of $ 1.03, but the shares Decline On its expectations of the slower growth in the second half of the year.