UPS may begin discarding imported packages due to customs issues

UPS may begin “dumping” imported packages if packages can’t clear U.S. customs regulations, the shipping giant told FOX Business on Friday.

The company said that import rules and documentation requirements are changing rapidly as they continue Commercial disputes It has made it increasingly difficult for employees and consumers to navigate the customs process.

When a shipment cannot be cleared due to missing information or incomplete paperwork, the company has implemented new procedures to handle stuck packages at UPS centers across the country.

“In cases where we cannot obtain the information necessary to clear the package, there are two options,” UPS spokeswoman Natasha Amadi told FOX Business on Friday. “First, the package can be returned to the original shipping company at their expense. Second, if the customer does not respond and the package cannot be cleared for delivery, shipment disposal complies with U.S. standards Customs regulations“.

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UPS added The company makes every effort to “expedite each package to its destination, while complying with federal customs regulations.” Amadi said that about 90% of packages that arrive on the first day of entry are cleared.

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“We made more than three calls per package and helped clarify the gaps between the information provided and what was requested,” Amadi said.

“To continue to serve all of our customers and move shipments across our network efficiently, we make multiple attempts to obtain the information necessary to clear and deliver delayed shipments.”

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According to the company, the recent wave of rule changes has led to an uptick in packages stuck at UPS centers across the country.

“UPS delivers Millions of packages “On time all over the world every day,” Amadi said. “Due to changes in US import regulations, we are seeing many packages unable to clear customs due to missing or incomplete information about the shipment required to clear customs.”

She added that UPS continues to “work to close the understanding gap associated with the new requirements” and remains committed to customer service despite regulatory challenges.

the Trump administration New import rules – such as documentation requirements requiring detailed descriptions of goods and the suspension of “minimum” customs duty exemption for low-value shipments – have significantly slowed the customs clearance process.