Good morning. When David Richer became the CEO of LYFT, he led part -time to get to know the job. After two and a half years, he still drives his car at least once a month, as he puts it, “Learn, don’t earn.” In the latest episode of the next leadership, it was registered in wealth Brainstorm Tech in Deer Valley earlier this month, Risher spoke with me and Christine Stoller about how to form a part -time disturbance: Politics:
Fixed prices: Richcher says that a passenger named Ann from Susalito inspired him to allow customers to rent a price in their morning transportation after she talked about the pressure of not knowing what he will have to pay every morning. “I started realizing that people do not like prices for apostasy, so we have developed a product called PRICE LOCK that allows people to lock a price on a specific road, and it was a game change to move,” he says.
Profit guarantee: He said: “One of the things that drives drivers is when they make little in exchange for what the contestant pays.” “Last year, we put something called 70 % profit guarantee. This means throughout the week, drivers will not earn less than 70 % of what the cycles pay after the fees.” One result: “We now have a 19 -point feature on other players in terms of the driver’s preference.”
Accountability: “If we want to develop the best possible service product, which is the highest level service, we must involve our drivers.” So, the Risher team broke deeply due to the cancellation of some drivers, which customers faced longer waiting times, and then worked to reduce these numbers. “We have 25 % of the cyclists and we moved from losing its share to get a share,” he says.
Driver Choose: “You can say,” I just want to drive the car inside this area, “isn’t it? Because I know that I do not want to go to the bridge, or I know that I need to go home by seven o’clock. You really learn to appreciate those things as a driver.” Often in the same neighborhood, drivers are allowed to rid contacts with the people who serve them, so Lyft provided a feature that allows passengers preferred drivers, allowing these relationships with customers to delve deeper. After he did it himself, Riccher understands the party: “Being a driver is somewhat similar to being a therapist and waiter,” he says. You can see our full conversation on apple and Spotify; We will share videos on our social channels. And screaming for our product, Lydia Randal, because the podcast – like every other part of the press – is a group sport.
Communication CEO daily via Diane Brady in [email protected]
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