911 centers suffering from employee deficiency, and they bring to artificial intelligence to answer calls

When Max Keenan joined the Y Combinator Summer 2022 batch, he was working on AurelianIt is an automatic company for hairdressers. But after less than a year, a conversation with one of his clients led him to a much more important problem.

The car line in the nearby school was constantly prohibiting the car park for a customer of Aurelian’s Hair Salon. The owner of the salon described the city’s non -emergency line and was suspended for 45 minutes before reaching a sender. “You called me to her office after that, and she was like,” Max, do you want to help me? “

When he began to search for how to make response centers in the non -emergency municipality, he discovered that they are often dealt with by the same people who answer 911 in actual emergency situations.

The Aurelian axis to build AI Voice Assistant helps 911 communication centers to download the size of the non -emergency calls. The company announced on Wednesday that it raised a $ 14 million chain led by NEA.

The company’s AI’s audio agent is designed to photograph unavailable problems such as noise complaints, parking violations, and even stolen portfolio reports-parking that does not need an immediate response to the officer or can be dealt with without sending employees to the scene.

Kennan said that the artificial intelligence of Aurelian is trained to identify a real state of emergency and transfer those calls immediately to a human sender. In other situations, the system collects the main information or either creates a report on the details or moves it directly to the police department in favor of follow -up.

Since the launch of AI’s assistant in May 2024, Aurelian has been published in more than ten transmission centers, including those who serve Snohomish, Washington; Catanoja, Tennessee; Kalamazo, Michigan.

Co-emergency centers are largely adopted by Urielian as they suffer from a lack of employee-a direct result to send as a high-pressure job that ranks among the top 10 industries with The highest rotation rates. Emergency Morsed is often required to work, with reports on working days from 12 to 16 hours in Some provinces.

“The reason we focus more on 911 is that the industry that has this pain point is more severe,” said Kenan. “We believe that these valid connections for contacts should have an opportunity to take a break or go to the bathroom.”

“One of the things that blows my mind is, you do not replace a current person. You are replacing someone who wants to use it but he cannot.”

Aurelian is not the only AI company that addresses non -emergency calls. Hyper, who raised a $ 6.3 million seed tour, left Ghost last month. It was prepared, a company founded in 2019, and recently added a sound of artificial intelligence to respond to emergency situations.

But Aurelian believes that her product is before competition. According to Neemuchwala, Aurelian is the only company that has already been published and dealt with live calls. He said: “As far as we know, no one else is already living,” referring to the response to thousands of actual calls daily.