Call the DEXCOC continuous glucose reception: What you have to do to stay safe

Some Dixum Continuous glucose monitoring Receptions for them Remind Because of the malfunctions of the speakers, which can cause you to miss alerts or warnings to dangerous blood sugar levels. According to the first category, you remember, there have been 112 complaints worldwide, with 56 reported injuries, since May 2025.

Loss of alert from continuous glucose monitoring may lead to health consequences such as vomiting, seizures, loss of consciousness, symptoms of hypoglycemia, or high blood sugar.

to be sure Dexcom G6, G7, One Plus receptions are included in this recall. One reception devices and the other are available outside the United States.

Dexcom is one of the most common brands to monitor glucose, and many people with diabetes Dexcom devices To track glucose levels in real time.

according to Dexcom updateEven without removing the sound from the headphone, your reception will still alert you through vibration and visual demands. However, this is very useful when many people keep their reception devices in their pockets or bags. People who use Mobile application For glucose values, alerts and warnings will continue to be able to do so without interruption.

If you have a continuous Dexcom for glucose, here are what you should do now

continuous Glucose monitoring system It contains three parts: the glucose sensor you wear, a transmitter and a small future that you keep for alerts. The recipient is called, not the sensor you wear, so you should not expect the readings you get from your device inaccurate.

If you are using the DEXCOM continuous glucose screen, check the full List of affected devices For model and serial number. You can also go to Dexcom To see if your device is affected. These numbers are on the back of your reception.

If your device is affected, call Dexcom immediately to replace it for free. Continuous glucose screens is not something you can stop using, so it is necessary to obtain a replacement request as soon as possible. Remember, while you are waiting, there is an opportunity that does not properly make the recipient amplifier and will not be alerted with a sound of nails or drops in blood sugar.

You should test the loudspeakers regularly every time you charge the recipient. When connecting the reception device, the headphone test screen will appear for a few seconds. To test your voice, follow the guidelines on the screen. If it is not zero, it’s time to contact Dexcom. Remember it is important to continue to test your amplifier over time. Checking for this once does not mean that it cannot fail in the future. Even if your device is not at a summons, this is a good habit.

You can also test the amplifier in the recipient at any time through the device menu. For support during this summons, contact Dexcom’s technical support at 1-844-478-1600.