The CEO of SouthWest Trash picks up and offers snacks when flying

In wide Interview with the New York TimesHe revealed his flight habits, and talked about the recent SouthWest decision to end the long -term policies, and shared the advice he obtained from the legendary founder Herb Kelleher.

Jordan said it prefers the window seat, but it sits in the corridor when flying to work so that it can wake up and speak to the flight attendants and move to the cabin.

“I serve snacks. I picked up the garbage. Then I go to the cockpit and talk to our pilots,” he said Times. “I don’t want to crawl on people, so I tend to sit on the corridor so that I can go out and do things.”

In fact, he rarely wears a suitable suit and usually wears a jacket or a Polo shirt because he wants to work with the crew. Claims are usually intended for Washington, DC, and meetings with legislators or other officials.

Jordan has suggested that even its useful customs extend to the ground crew.

He said: “I want to go to the basement and empty the bags. It is very difficult to empty the bags and reach the stomach of the plane with a suit.”

The CEO also discussed reactions to the southwest Last year’s decision To end its famous open policy in the seats and start imposing fees on distinguished seats in addition to its axis earlier this year to sharpness Expand the scope of “free flight bags” policy.

“I know that we have some unhappy – and we have many and many are happy,” said Jordan. “You have to continue talking because sometimes people do not understand what you do. What I find is that as soon as people know where we go, they are very excited. I think you only have to play during this period of change because the change is difficult.”

He acknowledged that the southwest must play “little to catch up” with other airlines by moving to new policies within months, not years.

But he denied that the changes were driven by the active shareholder Elliot Investment ManagementWhich sought to shake in the airline. Airlines It renewed its board of directors last year But he kept Jordan as an executive president.

Jordan was also reminded that it started in the southwest of 1988, when Keyl was the CEO, and said they met on his first day.

When asked about what Keeler, who died in 2019, was asked about the major changes in the southwest of the day, he answered with some tips he obtained from the founder of the airline.

Jordan recalls: “One of the number of herb was the number 1,” if it does not change, die, “Jordan remembers.” Herb did not build airline to be around open seats and boarding cards to the plastic. Herb built the airline about being different from the service perspective. “