Snap Exec on the “non -personal email” error that turns his leadership trip

Years ago, Harris has been leading a large, rapidly growing team in Google He wanted to show appreciation to the great artists.

“Every performance cycle I will search for the best 5, 10 % of people, and I will send them a small email and go, thank you for all the hard work,” he remembers through Exclusive discussion of the painting it hosted luck At Cannes Lions Festival. It was a good-intention gesture-but it was too late, missing the mark.

When he told his father about his approach, Sheikh Harris did not shout. His father said: “You are AF – a fool.” “Go, talk to them and tell them why.”

This explicit criticism has changed. Harris get rid of emails.

Instead, he started writing handwritten notes, handing them personally, and spending a few minutes sitting with each employee to explain exactly what they did.

“Thank you very much for your hard work. I know you did this, and this, and this, and I went further,” he says. She became rituals, followed during the rest of his career, from nearly 18 years in Google to his current role in pop.

Years later, Harris is still running to people who kept these notes. Some are now in the roles of the top leadership.

He said: “They completely remember it.” “They remember the fact that some of the manager, several layers, in reality gave enough screaming to attend and sitting and thanking them for the thing they did.”

The experience left Harris with a permanent condemnation: “Never reduce the strength of gratitude and recognition that you have, and get out of your way to make it important.”

It was an appropriate idea in a discussion that also touched on sympathy and intention to drive.

Mars President Anton Vincent Talk about the importance of driving with sympathy, especially in moments of change and uncertainty.

“At the end of the day, we will ask people to do really big things,” he said.

“Get great results, and do some transformation, so if you don’t have credibility in personal driving, it will be difficult to ask others to do big things.”